Complaints?
For individual donors and interested parties
For individual donors and interested parties: We welcome complaints, suggestions, and comments from our donors and other interested parties.
You can reach us through:
- Phone: 070 346 89 46
- Email: info@vluchteling.nl
- Post: Laan van Nieuw Oost Indië 131-M 2593 BM The Hague The Netherlands.
General Feedback and Complaints
For project-related feedback and complaints, please email:
- supportcaresv@vluchteling.nl
We encourage you to provide feedback and complaints to the relevant partner organization. In case our partner organization is responsible for the handling of complaints and feedback, they will be notified for the response, unless specifically requested otherwise.
If the partner fails to respond, or if you face risks in submitting a complaint directly to the partner, you may raise the complaint directly with SV and it will be treated confidentially.
Sensitive Complaints
For issues related to fraud, corruption, or Protection from Sexual Exploitation, Abuse, and Harassment (PSEAH), please report directly to integritysv@vluchteling.nl.
Stichting Vluchteling is committed to transparency, accountability, and continuous improvement. We have established a Feedback, Complaints, and Response Mechanism (FCRM) to ensure that all stakeholders can communicate their concerns, complaints, or feedback regarding our operations and services. All complaints are handled promptly, fairly, and appropriately. We are committed to addressing concerns and continuously improving our services to better support those we serve. Our team ensures that all complaints are addressed promptly, with initial responses provided within 1-2 working days for most categories, and immediate response for urgent matters.